Shipping Policy

Delivery Areas

We currently provide delivery services within Hong Kong only. International shipping is not available at this time.


Shipping Fees & Free Shipping Offer

  • Free Shipping for All Areas: Enjoy free shipping on orders over HK$400 throughout Hong Kong. A shipping fee of HK$35 applies to orders below this threshold.

     

  • Remote Areas Shipping: A flat shipping fee of HK$50 applies to remote locations, including Mui Wo, South Lantau, Pui O, Lau Fau Shan, Tai O, Lamma Island, Cheung Chau, and Peng Chau.

     

  • Delivery Arrangements for Remote Areas:
    Outlying Islands (Lamma Island, Cheung Chau, Peng Chau) and Mui Wo will be serviced by SF Express. Customers must pick up their parcels at designated SF Express service points, with notifications sent upon arrival.

     

  • Service Points:

    • Lamma Island:

      • Lai Yuen Convenience Store
        Point Code: 852Q3001
        Address: G/F, 27 Yung Shue Wan Main Street
        Operating Hours: Daily 10:00–20:00

      • Lamma Island Fishermen’s Culture Village
        Point Code: 852Q3003
        Address: G/F, 5 First Street, Sok Kwu Wan
        Operating Hours: Daily 10:00–18:00

    • Cheung Chau:

      • Hung Fat Department Store
        Point Code: 852M3001
        Address: G/F, 53 San Hing Street
        Operating Hours: Daily 09:00–21:00

      • Tide Point Logistics
        Point Code: 852M3002
        Address: G/F, 75 San Hing Street
        Operating Hours: Daily 09:00–21:00

    • Peng Chau:

      • Monkey Ding
        Point Code: 852Q3006
        Address: G/F, 7 Wing On Street
        Operating Hours: Daily 10:00–19:00

    • Mui Wo:

      • Lai Hing Lung
        Point Code: 852Q3005
        Address: Shop 16, Mui Wo Centre, 3 Ngan Wan Road, Lantau Island
        Operating Hours: Daily 10:00–20:00

    For the latest service points and operating hours, please visit the SF Express Hong Kong website (htm.sf-express.com) or contact their hotline at +852 2730 0273.

    Delivery to Discovery Bay and Ma Wan: Packages are delivered via courier with a delivery timeframe of 2–5 working days unless otherwise arranged.

    Non-Deliverable Areas: Please note that we do not deliver to Lo Wu, Mai Po, Man Kam To, and Ta Kwu Ling. Additionally, we do not ship outside of Hong Kong.


Delivery Time

  • Orders will be shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
  • Delivery usually takes 2-7 business days, but may be delayed due to weather conditions, public holidays, or other unforeseen circumstances.


Important Delivery Notes

  • Please ensure the accuracy of your shipping address and contact number to avoid delivery delays.
  • If an incorrect address or recipient information is provided, resulting in a failed delivery, any additional shipping costs must be covered by the customer.
  • Delivery may be delayed in the event of severe weather conditions (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning, etc.).